Welcome to our Support Center
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How to Get Support
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Order Payment & Billing Support
- How to get my refund? How does it work?
- How to track my orders?
- I am keeping my US company but I want to cancel my subscription. What will happen to my company?
- I don’t need my US company any more. What happens after I cancel my subscription?
- I missed the company details form when I placed the order. What should I do?
- I want to cancel my subscription. What do I do?
- I’ve made the payment with my credit card but I haven’t receive any confirmation email. What’s going on?
- What are the payment options?
- What is your Hassle Free Satisfaction Guarantee?
- What is your refund policy?
- Why members cancel subscription? What is company dissolution?
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Pre Order FAQs
- Are there any business licensing requirements that I should be aware of?
- Determine What You Need
- Does the US impose any restriction on foreign investments, or on setting up companies in the US?
- How can I be sure that I’m compliant with the laws and regulation of the US?
- Industry-Specific Solutions (Case Studies/Success Stories)
- What are the application requirements?
- What are the restrictions for foreign/non-US citizen shareholders?
- What do I need to provide to start the application or subscription?
- What is the capital requirement for forming a US company?
- What kind of company names will be acceptable?
- Which countries or cases do you not serve?
- Why do you need to know the nature of my business?
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Track Order Status & Delivery Timeline
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Company Formation
- Are my documents secure?
- Can I just use my business address or a PO box for the legal address and act as my own registered agent?
- Can I use my business address you provide as the registered agent legal address?
- Can my new C Corp be held by a company formed in my home country?
- Do I need stock certificate to prove my ownership of the company?
- Getting Started – FFM/KB
- How can I get one?
- How do I access my incorporation documents?
- How do we know the name that we desire is available?
- How long does it take for my company to be ready?
- How long does it take to get the EIN for my company?
- How often and when do I need to renew my company license?
- How often and when do I need to renew my company license?
- How to get one? Is it included in my package?
- How to make changes?
- I’m a real estate investor. Is there any exception to which an LLC can be formed for me?
- Incorporation changes and government filing
- Is that any exception in government fees that are not included?
- What are company standing alerts?
- What are the common cases in which changes, amendments, or filings of corporate documents are required?
- What are the company entities options for overseas entrepreneurs?
- What corporate documents are included in the forming of my company?
- What does an American company name look like?
- What does company kit include?
- What does Compliance Standard (Owner Information Background Check) include?
- What fees are included in my package?
- What is a Business ID?
- What is a C Corp?
- What is Articles of Incorporation?
- What is Certificate of Good Standing?
- What is EIN?
- What is limited liability protection?
- What is registered agent?
- What kind of licensing I may be required to acquire?
- What services or activities require EIN?
- Why do you offer mostly C Corp formation and not other entities such as LLC, or sole proprietorship?
- Why do you offer mostly C Corp formation and not other entities such as LLC, or sole proprietorship?
- Why is C Corp better than other company entities?
- Why is it important? Isn’t Business ID enough for my operation in the US?
- Why is it not a good idea to get an LLC? Many of my American friends have one.
- Why should I engage in an owner information background check?
- Why should my company have one or why do I need one?
- You may want to have stock certificate available when needed. Here’s why.
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Tax Filings & Compliance
- Am I likely to pay taxes in the first year?
- Can I use my company to hire myself and apply for H1-B employment?
- Do I have to file personal tax returns?
- Do I have to file state personal tax return?
- Do I have to maintain a book? I.e. bookkeeping?
- How much does it cost to apply for ITIN?
- How much should I pay for my corporation taxes or even my personal taxes?
- How to file federal tax return?
- How to pay taxes?
- What is automatic company federal tax return filing?
- What is Automatic Company State Tax Return Filing?
- What is certificate of good standing?
- What is federal tax filing time?
- What is federal tax return filing?
- What is ITIN?
- Why do I need compliance review?
- Why do I want to file personal tax return even though I have no US-based personal income?
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US Back Office Services
- Can I access my mails online? How? (Online Document Management System)
- Can I get my own 1800/1833 toll free number?
- Can I get one that can receive SMS for 2FA?
- Can you provide invitation letter for US VISA Application?
- Executive Appointment Service (Enterprise solutions)
- Executive Appointment Service (Enterprise solutions)
- How are mails handled?
- How are my mails handled?
- How do I receive my mails?
- How do I submit inquiries?
- How do I upgrade my secretarial service?
- How does call reception work?
- How does it work?
- Is it really unlimited?
- Patent & Trademark Application Ready
- What business inquiries can I submit?
- What can I do with my business address?
- What can I do with premium secretarial service?
- What is business address and why must you have one?
- What is notary and When do I need it?
- What is Secretarial Inquiry Service?
- What is the turnaround time for my inquiry?
- What is US business phone number?
- What is video notary or remote notary?
- Who can obtain the invitation letter?
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US Banking Business Accounts
- Can I open a US personal bank account?
- Can you assist me in opening a business bank account if I’m not able to travel to the US in the next few months?
- Crowdfunding Campaign Ready
- Do you control my bank account?
- Do you control my bank account?
- Do you provide banking assistance?
- Executive Appointment Service (Enterprise solutions)
- Executive Appointment Service (Enterprise solutions)
- How do I apply the personal bank account?
- How do I get my business bank account?
- How does Transferwise work?
- How is Fund Transfer Account different from Payment Accounts such as PayPal?
- In many ways Fund Transfer Accounts and Payment Accounts work almost the same. Why would I need one then?
- US Ecommerce Account Application Ready
- US Merchant Account Application Ready
- US Payment Account Application Ready
- What are my banking options?
- What are the requirements?
- What do I do after my bank account is opened?
- What documents do I need to open my US bank account?
- What happens if I’m rejected by the Bank for new account?
- What happens if in the event that I am required to come the US in order to open the bank account?
- What is Fund Transfer Account?
- Why is a there a travel requirement for bank accounts opening?
- Why is it so hard to open a bank account in the US?
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Still Have Questions?
What are the hours for support?
- Our normal business hour is Monday to Friday, 8am to 5pm Eastern Standard Time (New York Time.) This time zone corresponds to GMT/London Time 1pm to 9pm; or 8pm to 5am Singapore Time.
- Our online supports (email, support ticket, inquiry form) is 24/7. We process your inquiry within 24 hours from the time you submit the inquiry.
